Refund policy

Return & Refund Policy

Return window: you may request a return within 30 days of delivery.

Condition requirements: collectible models must be returned in original factory condition, in the manufacturer's original packaging, packaged exactly as received. Items returned without the original packaging, or modified in any way (glued, repainted, displayed parts fixed), cannot be accepted.

How to start a return: email support@scalesaverdiecast.com or call +370 680 91050 (Mon–Sat, 8:00–20:00 EET) with your order number and reason. Approved returns are received at a returns address inside the United States — you will never be asked to ship a return outside the United States. We will send you the exact return address and instructions once your return is approved. Please do not ship a return without contacting us first.

Return shipping: the customer is responsible for return shipping costs and safe packaging, except when we shipped an incorrect or defective item — in that case we provide a prepaid return label.

Restocking fee: we do not charge a restocking fee.

Refunds: issued to the original payment method after the returned item is received and inspected, normally within 5 business days. We refund the full purchase price of the returned item. Original outbound shipping charges are non-refundable, except when the return is due to our error.

Cancellations and order changes: you can cancel or change an order free of charge any time before it ships — contact us as soon as possible (orders are usually dispatched within 1–2 business days). Once an order has shipped it can no longer be cancelled, but you can use our standard 30-day return once it arrives.

Order never arrived: if tracking shows no movement or your order has not arrived within 10 business days of your shipping confirmation, contact us at support@scalesaverdiecast.com or +370 680 91050. We will open a trace with the carrier; once the package is confirmed lost — or after 15 business days without a carrier scan — we will send a free replacement where available or refund you in full, including shipping. You will never be left to resolve a lost shipment with the carrier on your own.

Marked delivered but not received: occasionally a carrier scans a package as delivered a little early or leaves it in an unexpected spot. Please check around your property, with household members and neighbors, and allow 2 business days. If it still has not turned up, contact us within 7 days of the delivery scan at support@scalesaverdiecast.com or +370 680 91050 — we will open an investigation with the carrier, and if the package cannot be located we will send a replacement where available or refund you in full.

Damaged or defective items: notify us within 48 hours of delivery with photos of the product and packaging. We will send a replacement where available, or issue a full refund including shipping. Late damage reports may not be eligible, as carrier claims require prompt notice.

Missing or incorrect items: if your order is incomplete or contains an incorrect item, email support@scalesaverdiecast.com with your order number and clear photographs of the received parcel and items. We will arrange a replacement, provide the missing item when available, or issue an appropriate refund at no additional cost to you.

Exchanges: we gladly exchange incorrect items at no cost to you. For other exchanges, the standard return process applies.

Refused or undeliverable orders: refunded minus the original shipping charge.

Please note: manufacturers occasionally update retail packaging design. The model itself always matches the description.