Shipping policy
Shipping Policy
Shipping cost: shipping is calculated at checkout. Standard shipping (FedEx or USPS, 3–8 business days) is $14.95 anywhere in the contiguous 48 states, with signature and expedited options below — add your models to the cart and enter your address to see every option before you pay.
Shipping methods:
- Standard Shipping (FedEx or USPS) — 3–8 business days — $14.95
- Standard + Signature on Delivery — 3–8 business days, signature required — $18.95
- 3 Day Shipping — 3 business days (physical street address required) — $71.95
- 2 Day Shipping — 2 business days (physical street address required) — $93.95
Handling time: orders are processed and dispatched within 1–2 business days. Transit times above start when the carrier picks up your package.
Where we ship: ScaleSaver Diecast is an independent reseller. Orders are shipped from within the United States by our third-party fulfillment partner; we do not operate our own warehouse or a retail store in the United States. We deliver to the 48 contiguous United States and the District of Columbia only. We are currently unable to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, or APO/FPO addresses. Orders placed with these addresses will be cancelled and refunded.
Tracking: you will receive a tracking number by email as soon as your order ships.
Delays and lost packages: if your tracking has not updated for 5 or more business days, contact us and we will investigate with the carrier. If a package is marked delivered but you cannot find it, or it never arrives, our Return & Refund Policy explains exactly how we resolve it — with a replacement or a full refund.
Missing or incomplete orders: if an item is missing from your delivery, contact us within 7 days at support@scalesaverdiecast.com or +370 680 91050 — we will ship the missing item where available or refund it in full. If your order never arrives at all, our Return & Refund Policy covers lost shipments with a free replacement or a full refund.
Address accuracy: please double-check your shipping address at checkout. Orders returned to us as undeliverable, unclaimed, or refused are refunded minus the original shipping charge.
Damaged in transit: if your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging — see our Return Policy for details. Prompt notice is required for carrier claims.
If your order has not arrived: if your order has not arrived by the end of the estimated delivery window, contact us at support@scalesaverdiecast.com with your order number. We will investigate the shipment with the carrier. If the carrier confirms that the shipment was lost, or the shipment cannot be accounted for, we will offer a replacement when available or a refund to the original payment method.
Tracking shows delivered, but no package: if tracking shows your order was delivered but you cannot locate it, contact us at support@scalesaverdiecast.com as soon as possible. You may be asked to check with household members, neighbours or building management. We will assist with a carrier investigation; if loss or misdelivery is confirmed, we will provide an appropriate replacement or refund.
Questions? Contact us at support@scalesaverdiecast.com.